Welcome to the PERC Carshare help page. Here you can review a variety of our most frequently asked questions.
Not seeing an answer to the issue you are experiencing? You can reach the PERC support team via email at support@perccarshare.com or by phone at 1-866-302-1719.
Help
Table of Contents
What does PERC Carshare do?
PERC Carshare provides on demand Tesla rentals as an amenity to be exclusively used by your building’s tenants. The PERC mobile app provides tenants with 24/7 access to Teslas. You can rent cars instantly or make reservations in advance. It’s perfect for everything from errands, vacations, commutes, or road trips!
Where is PERC Carshare?
PERC is now being offered as an amenity to the residents of the Independence Lofts located at 525 North 11th Street in Philadelphia. We are rapidly expanding our presence in the Philadelphia metro area, please go to perccarshare.com/getperc to request PERC in your building.
1. About PERC Carshare
How do I sign-up?
You can sign up by downloading the PERC app on Apple’s App Store or on Google Play. Also, you can sign-up online by going to our website www.perccarshare.com where you can select the web sign-up link.
What are your eligibility requirements?
Must be 21 yrs. old or older with a valid and active US driver’s license. You will also need acredit card.
How long does it take to be approved before I can book a trip?
Once the app is downloaded and you go through the registration process, approval is received in as little as a few minutes. Certain individuals may expect longer wait times depending on Motor Vehicle Record check processing time. We aim to have you approved within a day.
What vehicles do you have available for a trip?
PERC carshare exclusively uses Teslas. Our current fleet is comprised of Model 3 Teslas equipped with dual motors and long-range batteries.
Can I use PERC Carshare without an Android or iPhone?
No, you will need a smart phone running Apple iOS or Android. The PERC app is necessary to operate our vehicles.
2. Getting Started with PERC Carshare
How do I book my trip?
Once you have downloaded the PERC app and your registration has been approved, you can now start booking your trip through the PERC app by selecting the Book Now link.
What is the minimum trip period?
1 hour
What is the maximum trip period?
29 days
What is included in my booking?
Each trip booked includes 100 miles per day of travel distance and the fuel/electricity that is in the vehicle at the start of the trip. The cost to charge at Tesla Superchargers is included up to the off-peak price. Amounts over the off-peak price will be assessed to your account. Idle fees are not included and will be assessed to your account. The cost to charge at non-Tesla chargers is not included. Vehicles must be returned with at least 25% battery charge. If you return your vehicle early with less than 25% battery charge, the rental can stay open while charging in the designated parking space and can be ended once the charge is at 25%.
Full coverage insurance is provided with each rental. The Member is financially responsible for the deductible of $5,000. If a Member has an auto insurance policy that provides insurance coverage for rental cars, the Member's auto insurance acts as the primary policy.
The cars are equipped with EZ Pass for your convenience, but charges will be passed on to you. Charges may be assessed up to 30 days after your trip.
3. Planning and Booking your Trip
How do I make changes to or cancel my trip?
You can make any changes or cancelations through the PERC app. Just go to the booking tab at the bottom of the PERC app home screen, then select the booking you wish to change. You will have the option to edit or cancel your booking.
Cancellations that are made less than three hours prior to the start of the booked trip may be subject to a 50% Late Cancellation fee.
4. Alteration or Cancelation of your Trip
Where is the car located?
Our cars are parked in your buildings’ garage. You can easily find our cars by the PERC Carshare signs posted next to them, and by the green painted parking spaces that our cars are parked in.
For residents and guests at Independence Lofts at 525 North 11 Street, Philadelphia, PA: you can find our cars parked on the First Floor level indoor parking garage, which can be accessed through the back entrance of the main lobby.
How do I start my trip?
Before you launch the PERC app to start your trip, please be sure to have Bluetooth activated on your phone and it be sufficiently charged for the day.
Launch the PERC app on your phone once the trip start time nears and you are by the vehicle
On the home screen select Start Booking
Be sure to have your driver’s license and confirm to PERC by selecting Valid Driver License
Select Start Trip
You will now be given the opportunity to note any damages to the vehicle. This is an important step, please take your time. Note: If you fail to report damage at the start of the trip, you may be held responsible for the damage - please remember to report the damages. If you have any safety concerns, do not drive the vehicle.
Unplug the car from the fast charger on the wall - press the button on the charger handle and wait for it to unlock and remove it from the car. Do not forcibly remove the charging handle from the car.
Select Start Trip again- the virtual key will now be downloaded to your phone.
You now will need to connect via Bluetooth to your vehicle, please tap the Bluetooth icon above the map that has just launched in our app
You are now able to unlock and lock your car through the PERC app.
When you unlock the car in the app, you unlock the doors and activate the key. Be sure to use the app on your phone to lock the doors when you leave the car for any period of time. Otherwise, the car will remain unlocked and the car can be driven.
How do I lock and unlock my car during my trip?
Go to your booking, you may select the Lock and Unlock icons.
How do I take my car in and out of my building’s gated garage?
Our vehicles are equipped with HomeLink. Once at the gate, if it is not open, on the Tesla touch screen select the App icon, and then the HomeLink garage door icon.
Tenants of Independence Lofts have additional manual access on the street side of the gate, you can open the gate with code 2468#.
What if I am late at the start of my reservation?
Your reservation will be kept for you and you are responsible for the cost of the reservation for the entire window of time reserved.
What if I am returning the car late?
Please try to extend your trip immediately on the PERC app by tapping on the Trip Details tab and selecting the Extend Trip button.
If you are unable to extend your trip, it may be because there is a reservation immediately after yours. Please keep in mind that your neighbors use the car and make sure to return the car as quickly as possible. Late returns will be subject to a late return fee, charged at $0.75 per minute.
How do I end my trip?
Once back in the parking garage where your trip started, please park the car in its designated spot.
Once at the designated spot, please connect the car to the fast charger.
Please check for any belongings.
You can now select the Finish Trip button on your PERC app.
You will now be given the opportunity to note any damages to the vehicle. This is an important step, please take your time.
Plug the car to the fast charger on the wall before leaving if not done so already.
You may now select Finish Trip on the PERC app.
What do I do if I forgot an item after a trip has ended?
Please send an email to us at support@perccarshare.com
What do I do if I am having trouble with the car?
Please go to https://www.tesla.com/ownersmanual for any vehicle operating questions you may have.
Please call us at 1-866-302-1719. for further assistant.
How can I learn more about operating my car?
Please go to https://www.tesla.com/ownersmanual for any vehicle operating questions you may have.
Can I valet or park the car in a garage while on my trip?
You can park PERC cars in any legal parking spot during your trip, including parking lots and garages.
Because there is no physical key, some valets may not be able to park your car. If you do use valet mode, you do so at your own risk as you will not be able to lock the vehicle.
5. Pickup and Return
What fuel does the car take and is it included as part of my trip?
All of our vehicles are fully electric Teslas.
Where can I charge the vehicle during my trip?
Tesla Super Chargers, Destination Charger, & Third-Party Chargers are all abundant resources for charging your car while on a trip
Feel free to your Tesla’s navigation to locate a charger on route.
For Third-Party Chargers, go to https://plugshare.com
How many miles are included in my trip?
100 miles per day.
What happens if I get a ticket?
You will be held responsible for all parking violations, traffic violations, and any other fines or assessments during the course of your trip.
How are tolls handled?
Your Tesla is fully equipped with EZ Pass, and all tolls incurred while on your trip will be charged to you. It may take up to thirty (30) days to process all tolls.
6. Charging, Mileage, Tickets and Tolls
What are your fees?
Please go to www.perccarshare.com/fees
What is your policy on pets?
Pets are permitted in our vehicles; we just ask that you thoroughly clean up after them. Any cleaning necessitated as a result will be charged to you.
7. Policies and Fees
What should I do if the car breaks down?
Please make the best effort to ensure you and the car are positioned safely from harm’s way.
Please call us at 1-866-302-1719. to report the incident and receive roadside assistance.
What should I do if I have an accident, or the car is damaged?
If in an accident with another vehicle, please first make sure you and anyone else involved in the accident is not injured.
Call 911 to report the accident if emergency assistance is needed.
Please obtain the license, registration, and insurance information for the other vehicle involved in the accident.
Please take notes and picture of the accident.
Please call us to report the accident at 1-866-302-1719.
We will connect you to roadside assistance if the vehicle needs to be towed.
What damages am I responsible for?
All damages that occur during the course of your trip is the financial responsibility of the Member. PERC provides comprehensive insurance coverage that carries a $5,000 deductible. The Member is responsible for paying the amounts up to $5,000 to satisfy the deductible. If the Member has their own automobile policy that provides coverage, the Member's automobile policy acts as the primary insurance.
What should I do if the car is dirty?
Please notify us through the PERC carshare app or call us at 1-866-302-1719.
8. Damage, Accidents, and Insurance
What are your hourly and daily trip rates?
Varies by demand and location.
How do I pay and what are your accepted payment methods?
We accept all forms of credit cards (i.e., Visa, Mastercard, Amex).
How do I dispute an invoice or request a refund?
Please contact us at support@perccarshare.com.
9. Pricing and Payment
How do I change my account information?
On the PERC app home screen please select the Profile tab at the bottom of the screen.
You can edit many of the options on this screen, including adding a payment method, or changing your avatar/picture.
How do I close my account?
You have the option to request that your account be deleted, search for the option under the Profile tab of the home screen.